Privacy policy


At Painless.Health, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. Painless.Health respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers. Painless.Health takes all reasonable care to protect your data securely.


From 22 February 2018, if a breach of personal information (data) occurs in our practice, we must notify the individuals involved and the Office of the Australian Information Commissioner (OAIC).

This is known as the Notifiable Data Breaches scheme. We must notify the individuals involved and the OAIC if personal information is lost; or accessed by an unauthorised person or disclosed to an unauthorised person, and if this is likely to result in serious harm to someone, and we can’t take steps to prevent the risk of serious harm.


Painless does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.


Painless.Health may be required, in certain circumstances, to disclose information in good faith and where Painless.Health is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.