Frequently asked questions

What should I bring to my appointment?
In most cases, you will submit any necessary information, reports, and imaging during your onboarding questionnaire. Beyond that, bring whatever you need to feel comfortable. Some patients like to bring or take notes, and family and friends are always welcome.
How do I schedule an appointment with your practice?
Scheduling an appointment is simple with our easy-to-use online booking tool. If you encounter any difficulties or require assistance, please reach out to our friendly team at 1300-429-411.
How early should I arrive for my appointment?
Arriving just 3-5 minutes before your appointment is sufficient. If you happen to arrive earlier, feel free to check in and then head next door to our local cafè for a coffee while you wait.
What types of insurance do you accept?
We accept a variety of insurance types. Many of our services qualify for Medicare rebates, and we accept private health insurance for all applicable allied health services. We also accept Worker's Compensation and motor vehicle accident insurance, subject to approval from your claims manager. DVA and ADF health services are welcome as well.
How do I get my prescription refilled?
To get your prescription refilled, book an appointment with your Painless doctor. If you need it urgently, please call or email us, and we will ensure we get you in as soon as possible.
What is your cancellation policy?
You can cancel your appointment at any time with 72 hours' notice without incurring a fee. Cancellations made with less than 72 hours' notice are subject to a $50-100 cancellation fee. If you do not attend your appointment, the full fee applies.
Is there parking available?
Street parking is available on Railway Street and Congdon Street.
Do you offer telemedicine appointments?
Yes, we offer simple, well-established processes for delivering video and phone consultations. Experience all our care services from the comfort of your own home. Simply select the "Virtual Consult" option when booking your appointment.
What if I need to reach a doctor after hours?
Painless does not provide after-hours support. If you require assistance outside our regular hours, please call your primary GP or, in case of an emergency, dial 000.
What forms of payment do you accept?
We accept EFTPOS only; cash payments are not available.
What is the typical duration of an appointment?
Appointment durations can vary depending on the service and individual needs, but most appointments last between 30 and 60 minutes. Your practitioner will discuss the expected duration of your appointment during the scheduling process.
Can I bring someone with me to my appointment?
Absolutely! We understand the value of having a support person with you during appointments. Feel free to bring a family member or friend to accompany you during your visit.
How do I know if I need a referral to see a specialist at Painless?
Only our specialists require a referral from your primary care physician. All other services are available without a referral.
Do you treat children and adolescents?
Yes, our team is experienced in treating patients of all ages, including children and adolescents. We strive to provide age-appropriate care and support to ensure the best possible outcomes for our younger patients.

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