Terms of Service

Effective date: May 1st, 2023

Welcome to Painless Health, your ally in pain management. We're really glad you're here. To ensure that we're all on the same page, we've prepared this list of terms and conditions. Don't worry, we've tried to keep them straightforward and jargon-free. Should you have any queries, don't hesitate to ask.

A Gentle Reminder

By using our services, you're saying "yes" to these terms and conditions. Please take a moment to look them over.

Your Health Information is Safe with Us

We hold your privacy dear and will treat your medical information with the utmost respect, adhering to all applicable privacy laws. We use your health data to offer you excellent care. We invite you to read our friendly privacy policy here. It's all about our dedication to keeping your information safe and secure.

Let's Chat About Appointments

When you book an appointment, we reserve that time just for you. If you need to cancel, please let us know at least 72 hours in advance to avoid a $50 cancellation fee. This helps us offer your slot to another patient. No-shows will be billed the full appointment fee. Please note, we can't accept cancellations by email.

Our Refund Policy

We put our heart into every service we provide. That's why, once a service has been rendered, we can't offer a refund. We're confident you'll understand and will always strive to ensure you feel every service is worth it.

Our Responsibilities

We're dedicated to offering high-quality, safe, and effective care in a comfortable environment. We promise to respect your rights and dignity at all times.

Your Part of the Deal

To ensure we can help you effectively, we ask that you follow any advice or treatment plans given by our health professionals. If you have any concerns or issues, we're all ears.

Let's Talk About Issues

We always strive to do our best, but if you're unhappy with any aspect of our service, please talk to us. We'll listen and do our best to make things right promptly and fairly.

A Little Legal Speak

Our website is subject to the laws of Western Australia and Australia. If there's a dispute that leads to litigation, you'll need to agree to the jurisdiction of the courts of Western Australia.

Changes to These Terms

We might need to update these terms from time to time to reflect changes in our services or relevant laws. But don't worry, we'll always give you a heads up about any significant changes.


While we strive to ensure the accuracy of the information on our website, we don't warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

Copyright Notice

This website and its content are copyright © Painless Health. All rights reserved. You may not, except with our express written permission, distribute or commercially exploit the content.

Your Agreement

By continuing to use our services, you're saying "yes" to these terms and conditions. This doesn’t affect your legal rights.

Thank you for choosing Painless Health. We look forward to working with you on your journey to better manage your pain.

All trademarks, logos, branded content, and other intellectual property associated with the 'Painless Health' brand, as displayed on this website, are the sole and exclusive property of Davelju Pty Ltd. Unauthorised use, reproduction, or imitation of these trademarks, logos, branded content, or any other related intellectual property is strictly prohibited.