Privacy and security

Rest assured, we've taken every precaution to ensure your video consults are private and secure.


Password protection

A Password is required to enter any Painless video consult. This password is encrypted in the "Begin Appointment" button enabling you to join with just one click without having to enter the password. Anyone without access to the join button must know the password to enter.

This means no one besides you and your practitioners will be able to join your video call.


Waiting-room protection

In addition to the password protection, we also use a "waiting room" feature. This feature provides your practitioner with complete control over who joins the meeting, so you never have to worry about "Zoom-bombing".

No-one can enter the meeting without the explicit approval of the host - your healthcare practitioner. We've been using this feature since the commencement of the COVID-19 pandemic.