Frequently asked questions.

Yes, following your consultation, you will receive a digital copy of your prescriptions. Alternatively, you may provide the contact information for your preferred local pharmacy, and we'll send it directly the pharmacist.

At Painless, we have strong policies surrounding the prescription of opioid medications to protect the health and safety of our patients. Our doctors have expertise in supporting patients through opioid reduction and rotation therapies. "Atypical" time-release opioid medications (such as tramadol) may rarely be prescribed at the discretion of our physicians. However, outside of opioid reduction and rotation support, our practitioner's do not prescribe "classical" opioid medications (like Oxycontin) for chronic, non-cancer pain. For more detailed information about our approach to opioid medications, please see our opioid policy.

Yes, during your consult your clinician will explain any imaging or pathology tests you may require. You'll then receive a digital copy of any referrals via email.

Depending on your circumstances and provider, you may be eligible for a medicare rebate. For more specific information about medicare rebates with your chosen provider, contact our support team.

We support a range of insurance options, including worker's compensation, DVA, Garrison or motor vehicle accident insurance for all consultations. For specific information pertaining to your chosen provider and insurance type, please contact our support team.

Absolutely, while you can securely share files with your practitioner during your consultation, we highly recommend sending any relevant medical records or reports to us prior to your scheduled appointment date. This enables your practitioner to prepare beforehand, so you can send more time exploring possible solutions during your consultation. Please email any records or reports you'd like your practitioner to receive to support@painless.health.

Yes, we conduct all our consults via a secure video platform, with end-to-end encryption — and have taken extra precautions, requiring both a password and manual approval from the host (your practitioner) to join any video consultation — so your privacy will always be protected.

All you require to conduct a video appointment is access to a computer, smartphone or tablet. If you do not have access to any of these devices, please reach out to our support team. Arrangements can be made to conduct your appointment via phone call instead.

While we've worked hard to make our video consult process as simple as possible, we understand these technologies can be confusing. If you contact us via email prior to your appointment, we can ensure one of our friendly support team members are available to talk you through the process.

If you're having trouble finding the email invitation for your appointment, please check your spam. If you are using Gmail's built-in inbox configurations, you may also need to check the "updates" tabs. Note: saving our email address to your contacts will help ensure reliable delivery.