Receive expert pain care from the comfort of your own home.

Don't compromise your pain care amid coronavirus concerns. Video consults are readily available — and now, medicare subsidized.

While we encourage our patient community to remain calm and advise it is not necessary to cancel your in-clinic appointments — we understand the concerns you may be feeling during this difficult time.

Fortunately, Painless has a simple, well-established process for delivering video consults for people with pain — along with specialised digital pain tools that enable us to deliver the highest standard of care, wherever you may be.

Pain medicine appointments

Our pain specialists and general practitioners offer video consults, both for initial and review appointments. During your consult, you'll have access to all of the usual care you would expect in-clinic, including (but not limited to):


Medication prescriptions




Imaging referrals and reviews


Referrals to other health professionals, if required.

Allied health therapies

Video consultations allow you to access expert allied providers, wherever you may be. These providers include:


Pain psychologists


Pain physiotherapists


Occupational therapists




How it works?

Having found it to be the quickest and easiest option for delivering quality digital care, we use Zoom for all our video consultations. There's no need to sign up or create an account. Simply follow the steps below to begin. If you experience any difficulties, or would prefer to conduct your appointment via phone call, please contact our support team for more information.


Download Zoom

Select one of the following options to download Zoom to your device.

Having trouble? Click here for more download options.


Click the link in your invitation email

In preparation for your video consult, Painless will send you an email invitation. Find and click the "join link" when you're ready to begin your appointment. The link will automatically take you to the video call. (If your practitioner is not already logged on and waiting, don't worry, they won't be far away.)

Having trouble? Click here for video instructions.